IM Files

A Flight Ticket, a Lost Bid

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Summary

I was ready to go to war with the finance department over a $300 plane ticket.

"Rules are rules. Not a single penny over budget," the finance manager declared, her voice dripping with condescension.

As a result, our company lost an eight-and-a-half-million-dollar contract.

At the debriefing, the CEO was incandescent with rage. "Will someone please explain to me what the hell happened?"

I stood up, met the eyes of everyone in the room, and said calmly, "It happened because I couldn't afford the plane ticket to deliver the proposal to the client."

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